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OpenbravoDescripción de la Empresa
Openbravo is a world leader in the commercial open source software space helping midsize and large specialty retailers around the globe successfully manage continuous business change and innovation in today's fast-changing retail industry. Openbravo offers the Openbravo Commerce Suite, a multichannel retail business solution that allows specialty retailers to manage their entire business and transform their physical store channel to deliver great shopping experiences, while enabling more focus on business differentiation thanks to a highly flexible and extendible commerce technology platform, which is mobile-enabled and cloud-ready. Openbravo has offices in France, India, Mexico and Spain and distributes its software solutions through a global network of Authorized Partners.Provincia
BarcelonaLocalidad
BarcelonaTipo de Contratación
Tiempo CompletoDescripción de la Plaza
We are seeking Support Consultants to work within the Support organization providing technical consultancy, development and support services to our clients and partners network operating worldwide. As part of our International Openbravo Support Center, the candidate will remotely attend technical inquiries from our end customers and official partners network around the globe. Position can be based in our offices located in Pamplona, Barcelona and/or Querétaro.Position responsibilities
The Support Consultant function has the following key areas of responsibility:
• Deliver technical support and services to our customers and network of partners worldwide, driving problems to resolution and guaranteeing the enablement of Openbravo partners to successfully and autonomously support their end customers.
• Troubleshoot the reported issues in a timely manner ensuring 24*7 service is always delivered for critical issues.
• Provide clear communication of problem status maintaining high levels of courtesy and professionalism.
• Ensure service quality levels are maintained or improved, contributing to boost the client's customer service experience.
Position requirements
• BS or MS in Computer Science, Industrial Engineering or Telecommunications
• POS/Retail and/or business software applications related experience
• Data Base Knowledge/experience
• Knowledge/experience in software development with the following technologies is a valuable plus:
o Java Platform and/or all tiers of an enterprise web application
o Programming concepts including MVC architecture
o User Interface technologies: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo
• Good written and oral communication skills in English is a must, in French is a valuable plus
• Analytical thinking & detail-oriented
• Proven ability to meet/exceed deadlines
• Initiative, flexibility and adaptability
Mínimo Nivel Académico Requerido
Técnico GraduadoMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
2 añosEsta Oferta de Empleo ha expirado
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